"Includability has a way of engaging with its members and it has a way of portraying a message. It's quite difficult sometimes to get out there into the public and instead of going right, we want to control everything Includability takes a completely different stance and it's refreshing to see. Insisting the need that the 5-Star Verification process is done independently by the people who know about these things adds to the credit of it and for me, that was really important. We've gone through that process and we're really lucky to be a 5-Star Verified Includability member, which is an honour as well. That was a massive attraction; it's not about just talking the talk; it's about walking the walk"