CRM Students
How DiSRUPT integrated itself into working with the internal processes of CRM Students
We worked closely with the HR Director to implement an internal process that would offer visibility to all employees ensuring they can progress within CRM, whilst minimising the amount of time spent hiring.
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Client Details
CRM Students
500+
SMEs
Solution
- We worked towards becoming an extension of their HR department by working closely with HR, Operations and Mobilisation to write process, manuals, recruitment guides and agreeing a flexible adult approach.
- Our process allowed the creation of a slick, consistent process for all candidates (external, internal ad referral).
- We created a competitive fee structure that covered all vacancies even those that didn’t go to external agencies prior to our agreement.
- By working closely with the HR Director we implemented an internal process that would offer visibility to all employees by ensuring they can progress within CRM, whilst minimising the amount of time spent hiring.
- By creating a weekly snapshot report we could give an instant overview of current vacancies, spend, interviews, placements and comments.
Overview
CRM are a corporate residential management company who are focused on managing the assets of corporate, university and institutional investors, and with over 15 years track record in successfully delivering client objectives, CRM Students operates over 50 student schemes, totalling over 23,000 bed spaces across the UK.
Recruitment Challenge
The lack of structured recruitment process was costing CRM in terms of man hours and spend on recruitment. Key employees were wasting time sifting through CV's to find suitable candidates. Due to an unstructured process there were issues with no shows, candidate preparation and cost issues with multiple agencies retained.
Losing quality staff to competitors was causing a strain on the growth of CRM with an increase in key costs which could only be quantified by finance leads as they lacked a reporting analysis for their recruitment process.
Our RPO Solution
Our challenge was to streamline the CRM recruitment process and create a clear set of SLA's whilst improving the lines of communication with senior Directors. A clear directive was to work closely with the HR Director to implement an internal process that would offer visibility to all employees ensuring they can progress within CRM, whilst minimising the amount of time spent hiring. As part of the recruitment process we created a slick and consistent process for all candidates whether they were internal, external or a referral.
High Voltage Results
Over 300 vacancies recruited
Vacancies filled in 18 months across Head Office in Oxford, 65 sites across the UK and 20 sites across Europe.
£508,000 Total spend.
Based on average agency fees before agreement, EllisKnight have saved CRM £314,874
38 Internal moves.
Excellent relationship between CRM and EllisKnight DiSRUPT, that leads to easier decision making.
Clear SLA’s
What our Client thinks
Steph Robey
HR Director at CRM Students
CRM Students
"CRM Students are absolutely delighted to have been awarded 5 stars and become a recognised Includability Committed Employer. The verification process was a great way for us to discuss and reflect on the amazing things we are doing within CRM for our people and has given us some incredible contacts within the Includability network to enable our vision to progress further. We can’t wait to see what else we can do on top of what we have already achieved!"
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